|
 |
|
|
 |
Do you have a question?
Our FAQ provides answers to our customers' most frequently asked questions.
Check to see if any one of the following questions relate to you. |
|
|
|
|
|
|
General
About Us
Where is MyAccessoryMall located?
MyAccessoryMall’s address is 426 Hudson St. Hackensack NJ 07601
What are your office hours?
Our office hours are Monday – Friday 9:00 AM to 5:00 PM Eastern Standard Time.
What kind of accessories do you have on your site?
MyAccessoryMall.com is a digital camera accessories site with almost all accessories relating to your digital camera. We are an authorized genuine Samsung accessories dealer, and all of the accessories are of the highest quality and efficiency.
What is the best way to contact customer service for inquiries?
The fastest and the best way to contact our customer service representatives is through e-mail. We advise our customers to e-mail any questions to info@MyaccessoryMall.com and our customer representatives will get back to you within 24 hours.
Product
The status of the accessory I need says out of stock. When will you be getting in new stock?
The gOut of Stockh icon on certain products indicates that there is no fixed date for the new stock to arrive. The gwill arrive in 2 weeksh icon on certain products indicates that the products are in the process of being restocked and will be available within 2 weeks.
Back to top
|
| |
Order
Payment
What are your payment options?
Credit cards are the only acceptable payment option.
I donft want to give my card number online. Can I send a check, money order through the mail or pay via PayPal?
Credit cards are the only acceptable payment option. Personal checks are not accepted. Money orders and PayPal payments can be used for eBay purchases only. eBay purchases can be done at http://stores.ebay.com/MyAccessoryMall.
Holding Orders
What is the reason for putting the order on hold?
The holding on orders may be due to several reasons. Usually, double orders and orders with mismatching addresses are placed on hold until everything is verified and confirmed.
How will I know if my order is on hold?
Customer representatives may contact you to confirm your order and information relating to your order via e-mail or telephone. Once you receive an e-mail requesting for confirmation, it is important that you contact us back as soon as possible. Your order will stay on hold until it is confirmed by you.
Do the billing and shipping address have to be the same?
Billing and shipping addresses do not have to be the same. If in any case they are different, our customer representatives may contact you to confirm the addresses.
Back to top
|
| |
Shipping
Free Shipping
Which products are available for free shipping?
Products with the free shipping icon are available for free shipping.
I ordered a product with the free shipping option along with a product without the free shipping option, and I was charged for shipping. How does this work?
The free shipping option is only available for products labeled with the free shipping icon. For example, if you choose two products both with free shipping options, then there wonft be additional shipping fees added during checkout. However, if you order one product with the free shipping option and another without the free shipping option, you will only be charged for the shipping of the product without the free shipping option.
Do products with the free shipping icon apply if it is being shipped internationally?
All products with free shipping icon can be shipped anywhere including outside-of-US countries.
Domestic Shipping
What kinds of shipping methods are available for domestic shipping?
Domestic shipping method includes USPS shipping methods and UPS shipping methods.
What are the methods, times, and prices for USPS shipping method
| USPS Service Options |
Price |
Speed |
| Express |
$24.99 and up |
1-2 Business Days |
| Priority |
$7.99 and up |
3-5 Business Days |
| First |
$5.99 and up |
4-7 Business Days |
All prices and speeds may vary depending on the weight of the package and the destination it is shipped to.
Is it possible to ship to an APO address?
It is possible to ship to an APO address. If by any chance our customer representatives are unable to ship it to your address, we will contact you with any information relating to the shipping process.
How can I track my package once it is shipped out?
UPS Tracking Site:
On your "My Account" page, after you log in, you will be able to track your order.
If not, you can click on the following link below:
UPS : Tracking
USPS Tracking Site:
On your gMy Accounth page, after you log in, you will be able to track your order.
If not, you can click on the following link below:
USPS : Tracking
International Shipping
What are the methods, times, and prices for International Shipping?
| USPS International Service Options |
Price |
Speed |
| Express |
$34.99 and up |
4-7 Business Days |
| First |
$7.99 and up |
14< Business Days |
Depending on the location, the delivery date may be shorter or longer. The delivery time also depends on how long the package is held in customs.
Is it possible to track an internationally shipped package?
International USPS Express shipping comes with a tracking number and can be tracked; however, international USPS first class mail cannot be tracked.
If I order today, will I be able to get it by tomorrow?
All orders must be placed before 12:00 PM if you wish to receive the next day. Also, you must select the UPS next day air. If either you do not place the order before 12:00 PM, or if you do not select the UPS next day air, you will not be able to receive the package the day after you order it.
Back to top
|
| |
Return
What is the return policy?
MyAccessoryMall.com's limited 14 day manufacturer warranty is a defective exchange policy in which only products with physical malfunctions can either be repaired or replaced with sole consent from the manufacturer or MyCameraMall.com. Returned products, either for repair or replacement, must be in new condition, original packaging and must include all forms and accessories that were in the originally received package. The product must be received within 14 days of the invoice date. We reserve the right to refuse for return, and reserve the right to charge a restocking fee for damaged or incomplete returns. Please find the following situation and find the one that describes your condition:
Return address:
MyAccessoryMall.com
426 Hudson Street
Hackensack, NJ 07601
General: All products must be returned within 14 days or purchase
a.) All returns are acceptable within 14 days after you receive the item. To return the product, please send it back to the above address, and once we receive the product, we will either refund or exchange the product. Please include the invoice and a short description explaining your return.
Exception: Products may be returned after 14 days of purchase
a.) If in any case you receive the wrong product, and it is not the one that you have ordered, we apologize for the mistake and we ask that you send us back the package to the above address. When sending us the package, please include the invoice, and a short description explaining your return. Once we receive the item, we will either refund or exchange the product. All shipping fees will be reimbursed once we receive the package.
b.) Despite the correct and normal usage as instructed and directed, and the product does not function accordingly, your product qualifies for a refund or an exchange depending on your choice of handling. All defects are deemed refundable/exchangeable. If your product does not perform normally, please reship the item back to us at the above address. Please include the invoice, and a short description of the reason for your return. Once we receive the item, we will either refund or exchange the product. All shipping fees will be reimbursed once we receive the package.
How long is the cancellation period?
The cancellation period is 24 hours after the order time. If 24 hours has passed, and you wish to cancel, you should contact our customer representatives and ask them to cancel the order.
Back to top
|
| |
How to find accessory
Which is the fastest and the easiest way to find the accessory I need?
One of the most helpful and efficient ways to find the accessories you need is to use the Quick Accessory Finder. This Quick Accessory Finder is one of the most helpful tools because it will lead you directly to the accessories you need. On the main page of MyAccessoryMall.com, you will see on the left this finder box. Click in the information of your camera and once you do that, a whole list of relating accessories will show. This is the easiest and fastest way to find the exact accessories.
Back to top
|
|
|
|
l
View Cart : 0 Item(s) $0.00
